I. Services

Our primary service is to provide scheduled visits to the owner's home to care for their pets and provide home services. Dogs are scheduled from 2-4 times per day and cats or other pets are scheduled 1-3 times per day. The minimum that Petfully Yours (hereafter referred to as "Company") will allow for cats is every other day (with Veterinary approval). We are in the business for the best interests of your pets, so we spend our time with them. If asked to performs other tasks than standard light duties there will be an additional charge for time involved.

The Lucky Pet Visit is our standard pet sitting visit that averages 30 minutes of care for your pets. We include up to a 4-pet household under this standard visit rate (maximum 3 dogs). Additional pets can be included for a fee. For example, you could have 4 cats or up to 3 dogs and one cat for the same fee. During that time we are at the service of your pets...whether it is playing laser-tag with your cats or taking your dogs for a long walk. Our main concern is for the well-being and socialization of your pets and this is the recommended visit for the majority of households. We can extend the amount of time spent for an additional fee.

• We do not commit to exact visit times due to sitter routing and potential unforeseen circumstances. We will keep your pets on as consistent of a schedule as possible. Once a day visits are kept on a 24-hour schedule. Twice a day visits are every twelve hours. Three time a day visits provide a maximum overnight span of 11 hours. Four times a day visits provide a maximum overnight span of 10 hours.
  
  
• We charge for ALL pets if they are under our care for more than twenty-four hours.

Afternoon Dog Walking is scheduled in the middle of the owner's workday Monday through Friday. Our discounted walks are scheduled between 11am and 2pm. We establish a discounted monthly account with weekly frequency of 2 or more walks.

The Overnight Service allows for a sitter to be in your home for a minimum of twelve hours overnight. The schedule is flexible according to the pet sitter's other obligations. A lunch time walk or exact schedule daytime visit can be scheduled for an additional fee if your pet(s) need it.

II. Fees

Refer to the RATES for our current service fees.

We have a Holiday Surcharge of 50% of the day's fees on the following major holidays: Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving (Thurs-Fri), Christmas (24th-25th) and New Year's Day.

We have a Ready-Key Program for clients who wish to keep their keys on file for current and future services and/or emergencies. The client provides two copies of their access key with a $5 enrollment. One copy is kept secure with the sitter and the other is secure in the home office. This service allows the company to provide service with 48 hours notice. Less than 48 hours notice is subject to the Late Reservation Fee. You must contact the company in writing to request to be withdrawn from the Program and have your keys returned. Key arrangements are to be made at the initial meeting. There will be a trip fee of $10 for key pick up or drop off after the initial meeting.

Late Reservation Fee of $10 is assessed with less than a 5 day notice (unless currently enrolled in the Ready-Key Program).

If you run out of supplies and it is necessary for us to go shopping you will be responsible for the cost of supplies, mileage according to IRS guidelines and time involved ($24 per hour rate billed in 1/4 hour increments).

If your pet needs transportation for emergency purposes you will be responsible for mileage and time involved in addition to any fees for services rendered.

III. Reservations

Reservations are made either by internet request/email or by phoning to the home office. If you have not received confirmation of your reservation either by email or by phone within 24 hours (Monday through Friday) please resubmit. Pet Sitters are not responsible for booking your reservations.

Ready Key clients must book their service with a 2 business day notice. All other clients must give a 5 business day notice.

Holiday Reservations during Thanksgiving (Nov 20-30) and Christmas/New Years (Dec 15th-Jan 5th) must be booked in advance and the company requires a 50% nonrefundable deposit received no later than the last business day one week prior to Thanksgiving Day or Christmas Day (7 day minimum).

IV. Cancellations

Cancellations with less than a 2 business day notice forfeit the first 24 hours of service fees (that includes early arrival home unless office is notified with 2 business day notice).

Afternoon dog walking cancellations (on account) for any particular day must be received by the office by 9:00 am in order to receive credit.

Holiday cancellations after the deadline forfeit the 50% deposit.

V. Payment Policy

New clients are expected to pay full fees by check or credit card at their initial meeting with the Pet Sitter. Current clients have the option of mailing in their payment to be received by the office before their trip or signing up for our automatic payment program with a credit card/bank card. Monthly dog walking accounts are to be paid on the first of each month by automatic payment.

In certain cases a client might need to leave unexpectedly for an emergency and not have time to make payment arrangements. Payment is due in the office within 5 business days of the conclusion of services. If invoices need to be mailed at that time there will be a $20 billing fee per month.

VI. Miscellaneous

• We will make every effort to perform agreed upon services, however, we recommend that a neighbor has a key to your home in the event of inclement weather/natural disaster.
  
  
• We can use a garage door opener but would prefer a key be made available in the case of a power outage.
  
  
• If your pets are on hidden fences we recommend you check the function of your fence and your batteries before leaving town.
  
  
• All pets must be current on their vaccinations. Petfully Yours retains the option to request vaccination certification at any time.
  
  
• We try to keep you with your regular sitter. In case of schedule conflict/sitter vacations/personal emergencies/illness trust that Petfully Yours will provide you with a fully qualified substitute.
  
  
• The office does not give out Pet Sitter phone numbers under any circumstances. Sitters are not responsible for any reservations or messages. You must contact the office directly at 636-405-0400 and place your reservation or reserve through our online service AND receive confirmation or there is no guarantee that the reservation has been placed. Please follow this policy for your pet's behalf and the privacy of your sitter.
  
  
• Any tips go directly to your sitter. Please exclude tips from the payment for services.